To start the return process for your order, please enter your email address or phone number and the order number below.
Note to all customers:
Do not accept the package from the courier if the package is broken, torn or if the seal is damaged in any way. We will not be responsible for any exchanges if the package is not received by you in intact condition. The policy defined below applies only to products that you have accepted from the courier after inspecting the package to make sure it is not damaged before delivery to you.
All products purchased from TheSoorat.com can be returned against a refund within 2 days of receiving the product ONLY if the item is faulty, damaged or defective at the time of delivery.
In order to initiate a refund, you must notify us through any of the mediums specified below within 2 days of receiving the product:
- Send email to: firstname.lastname@example.org with your order number (starting with TSRT) with a description of what is wrong with the product and pictures to support your statement.
- Fill in the refunds form given above.
Exemptions from Returns and Refunds:
There are certain cases where TheSoorat.com will not accept any requests for returns / refunds / exchanges. Such cases include, but are not limited to:
- Items bought on a sale
- Requests for refunds / returns made after the 2 day window from date of delivery
- Products that have been opened and / or used
- Products that have been tampered with in any other way
- Anything that is missing or damaged from the product including price tags, labels, original packaging or gifts / free items / samples that have been sent as part of the package.
TheSoorat.com does not offer any form of Money Back Guarantee / Cash Refunds under any circumstances. TheSoorat.com will offer refunds in the form of vouchers that can be used to purchase another product / products from TheSoorat.com.
- Vouchers will be equivalent to the value of the product purchased.
- Vouchers will not cover the any shipping / courier costs paid by you, whether at the time of placing the order or for the purposes of the return.
- Vouchers will be valid for 30 days from the date of issuance and will be communicated to you via email. The expiry date of the voucher will also be specified in the email containing the voucher.
- The voucher will be valid against your email address that you used to place the initial order and may not be used by any other user.
- TheSoorat.com will not be responsible for any loss incurred from inadvertent misuse of the voucher at your end once it has been issued to you.
- TheSoorat.com may, at its discretion, compensate you for the disturbance / trouble caused to you as part of the returns / refunds process. The value and timing of such compensation is at the sole discretion of TheSoorat.com.