1. Soorat believes in getting your products to your doorstep in the least amount of time. All orders will be dispatched within 3-5 working days. Pre-orders and Soorat Crush orders will indicate shipping times for individual products at the checkout cart. These orders can take up to at least 21 days to deliver. Please allow us the required time to get your order to you safely. In case of government holidays, environmental crisis, deliveries may be delayed. You will be informed via phone or email in case a shipment is delayed due to any given reason.

2. You will receive an email notification and a call from our CSR  shortly after you place your order, to confirm your order and delivery details.

Return/Refund Policy And Procedure

We only accept returns/refunds in the following cases:

  • The return has to be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the refund would match the original price paid and not the full price.
  • The item being returned must be unused and in its original packaging.
  • The customer should be able to provide proof of transaction upon requesting a return or a refund (i.e. original receipt of purchase.)
  • Your amount in full with be refunded including or delivery charges depending on the type of case.

The returns/refund process should begin within 7 days of the date of receipt from our end.

  • The return process must be initiated within three days of purchase.
  • Items that get damaged during shipping/ transit, exceeding expiry date/ outdated, or with broken seals, are prone to replacement/ refund/ wallet credit, as per case.
  • Allergic reactions, change of mind, disliking the color are not covered under the return policy.
  • Any store credit vouchers issued as a return need to be used within thirty days of being issued. We will email you the coupon code with order amount that was payable at customer’s end.

Try Before You Buy
For your convenience we have also showcased samples and try on editions of few products, so that you can try the product before you invest in buying the full size product. However, please be noted that we will only be charging the taxes, duties and shipping on these samples that were imposed while importing them.

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